Rbajjee Privacy Policy — Our Commitment to Protecting Your Data

1. Introduction

Welcome to Rbajjee's Privacy Policy. This policy has been written in plain English with our Bangladeshi users in mind, so you can truly understand what Rbajjee does with your information.

This Privacy Policy ("Policy") applies to the Rbajjee platform and all associated services. By using the Rbajjee website or app, you are considered to have accepted the terms of this Policy.

We believe your personal data belongs to you. rbajjee acts only as a trusted custodian — holding that data temporarily and using it solely to deliver our services.

2. Information We Collect

Rbajjee collects information in several ways. Details are provided below:

Beyond the information listed above, rbajjee does not collect any unnecessary data.

3. How Your Data Is Used

Rbajjee uses your information for the following purposes:

• Account management: To manage registration, verify logins, and maintain account security.
• Processing Financial Transactions: To process deposits and withdrawals successfully.
• Fraud prevention: To detect suspicious activity and keep your account secure.
• Age Verification: To prevent minors from accessing the platform.
• Customer Support: To resolve your issues and answer your questions.
• Service Improvement: To analyze usage patterns and improve your experience on the platform.
• Legal compliance: To comply with applicable laws and regulations.
• Promotional Communications: With your consent, to notify you of new offers and promotions. You can opt out at any time.

4. Data Sharing Policy

Rbajjee does not sell your data to third parties. However, data may be shared in the following limited circumstances:

• Payment processors: Only the minimum required information is shared with mobile banking providers to process deposits and withdrawals.
• KYC Provider: With licensed agencies for age and identity verification.
• Law Enforcement Agencies: Upon a valid order from a court or regulatory authority under Bangladesh law.
• Technology Partners: Certain technology service providers that operate the platform, all of whom are bound by strict confidentiality agreements.

Even in the cases mentioned above, only the minimum necessary information is shared.

5. Cookies & Tracking Technologies

The rbajjee website and app use several types of cookies:

• Essential Cookies: To maintain login sessions and ensure platform security. Disabling these may cause the platform to function incorrectly.
• Functional Cookies: To remember your language preferences and account settings.
• Analytics Cookies: To understand usage patterns for platform improvement. No personally identifiable information is involved.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

6. Security Measures

Rbajjee uses industry-standard security measures to protect your information:

• All data transmissions are secured with 256-bit TLS/SSL encryption.
• Sensitive data stored on our servers is encrypted using AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Automatic alerts are sent for suspicious logins or account activity.
• Two-factor authentication (2FA) is available as an optional security feature.
• Access to data is restricted to authorized personnel only.

7. Data Retention

Rbajjee retains different types of data for varying periods:

• Account Information: While your account is active and for up to 5 years after closure, as required by law.
• Financial Transaction Records: 7 years (in accordance with financial regulations).
• KYC documents: 5 years after account closure.
• Log & Session Data: 90 days.
• Marketing Preferences: Until consent is withdrawn.

Once the designated retention period ends, data is securely deleted or anonymized.

8. Your Rights

Every registered member of rbajjee enjoys the following rights:

• Right to access: You may request to view the information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request a correction.
• Right to erasure: Under certain conditions, you may request the deletion of your personal data.
• Right to restrict processing: In specific cases, you may request that the processing of your data be restricted.
• Right to withdraw consent: You may withdraw your consent for marketing communications or specific uses at any time.
• Data Portability: You may request an export of your data in a standard, portable format.

To exercise any of these rights, email us at support@rbajjee.app. We are obligated to respond within 30 days.

9. Protection of Minors

Rbajjee strictly does not provide services to minors (under 18 years of age).

• We do not knowingly collect any information from anyone under the age of 18.
• If we become aware that data from a minor has been collected, it is deleted immediately.
• If parents believe their child is using Rbajjee, please contact us at support@rbajjee.app.

10. Policy Updates

Rbajjee may update this Privacy Policy when necessary. If changes are made:

• The "Last Updated" date on this page will reflect any changes.
• For significant changes, you will be notified via your registered email or an in-app notification.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

11. Contact

For any questions or requests regarding this Privacy Policy:

• Email: support@rbajjee.app
• Live Chat: Click the chat icon on the website or app.
• Time: 24 hours a day, 7 days a week.

For data-related requests, additional information may be required to verify your identity. Requests are typically addressed within 30 days.